Items purchased on sale may be exchanged or returned for a store credit only. Sorry, no refunds. This must be done within 90 days of purchase. The item must be unused with all tags and accompanied by the sales receipt.
All non-sale items may be returned for a full refund within 21 days of purchase. The item must be unused with all tags and accompanied by the sales receipt. An exchange or store credit will be issued within 90 days of purchase. Items paid by check will not be refunded until the check clears.
No refunds, exchanges or store credits on Lift Tickets, Gift Cards or Underwear. Deposits on Furniture special orders are not refundable. There are no refunds or exchanges on Lift Tickets or Flex Tickets!
Any items returned without a sales receipt will receive a store credit only at the Potter Brothers lowest selling price.
All Online/Phone order returns need to go through our Online Store toll-free number. Please call (866)-652-3477 with any and all questions, returns, exchanges regarding Online purchases. Please DO NOT send back any online returns without first calling the aforementioned toll-free number to get a 'Return Authorization'. Thank you!