| In Store purchases:
Items Purchased on sale or those items purchased that have a white "final sale" tag may be exchanged or returned for a STORE CREDIT ONLY. SORRY, NO REFUNDS. This must be done within 90 days of purchase. The item must be unused, all tags must be in place, and accompanied by the sales receipt.
All Regular (non-sale) items may be returned for a full refund within 21 days of purchase. The item must be unused and accompanied by a sales receipt. An exchange or store credit will be issued within 90 days of purchase. Items paid by check will not be refunded until the check clears.
NO REFUNDS, EXCHANGES, OR STORE CREDIT ON LIFT TICKETS, BUS TRIPS, GIFT CERTIFICATES, Preferred Customer Cards, SKI UNDERWEAR, OR CASUAL FURNITURE. DEPOSITS ON FURNITURE SPECIAL ORDERS ARE NOT REFUNDABLE. Deposits on winter sports special orders are not refundable.
ALL RETURNS MUST HAVE A SALES RECEIPT.
ANY ITEMS RETURNED WITHOUT A SALES RECEIPT WILL RECEIVE A STORE CREDIT ONLY AT THE POTTER BROTHERS LOWEST SELLING PRICE.
NO RETURNS, EXCHANGES, REFUNDS ON CONSIGNMENT SWAP MERCHANDISE.
Items purchased with GIFT CARDS or store credit cannot be returned for cash.
Internet shopping at PotterBrothers.com:
Currently Ground Shipping is Free on all orders until 12/18/07. We now offer an in-store pick-up option for all web orders. Choose which store you'd like ot pick up at during the checkout process.
If you are exchanging an item that has been shipped free of charge, you will be responsible for shipping charges of the new item you are getting in exchange
All Items purchases on PotterBrothers.com at regular (non-sale) prices, may be returned for a full refund within 30 days of purchase. The item must be unused and accompanied by a sales receipt. ALL RETURNS MUST HAVE AN RA (RETURN AUTHORIAZTION) NUMBER TO BE VALID. If you have a return, please contact us via the following:
Email: bentley@potterbrothers.com
Phone: 888-330-4941 attn: Bentley Potter
Returns will be refused without prior return authorization, and may incur additional restocking fees.
The customer is responsible for all shipping fees, and returns must be sent via UPS/FedEx or other similar means with tracking and insurance. Potter Brothers is not responsible for items lost in transit. Your refund will not be issued until the item has been received and is unused, undamaged.
If you receive product damaged, you must file a claim with the carrier immediately. Potter Brothers is NOT responsible for items damaged in transit. We will ship first quality merchandise only, unless specifically noted in the product description of your purchase.
In the event Potter Brothers ships an incorrect item, we will be responsible for the return shipping.
All items purchased at SALE PRICES are final sale, and will not be returned for refund. Exchanges may be made without penalty of restocking fees. Sale items may be returned for store credit with us for future purchases. All returns for exchange/store credit for purchases made on PotterBrothers.com must be done within 30 days of date of purchase.
WARRANTY POLICIES
Potter Brothers will service warranty claims on any of the products sold in our stores or via our website. Duration of warranty periods will vary, and are determined by each individual manufacturer.
Addressing a Warranty Claim:
Should you feel you have a warranty claim, the first step is to visit any of the Potter Brothers locations to have your product inspected.
Please make sure that you bring your receipt or proof of purchase with you, manufacturers require us to present them with a copy to honor warranty service.
Wherever possible, we will repair or replace product immediately. If a warranty claim cannot be repaired or replaced immediately, whenever possible, we will offer the use of complimentary equipment while the item is serviced. This service is offered on only on an as-needed basis, and on a first-come, first served basis.
If you have purchased items from PotterBrothers.com, you may visit any of our locations to have warranty service performed. If you are outside our immediate area, it may also be possible for you to seek warranty assistance from any authorized dealer of the product in question. Please be aware that other dealers may have their own fees associated with handling warranty claims purchased elsewhere, and neither the manufacturer nor Potter Brothers is responsible for those fees, and are not reimbursed to you.
If you cannot visit one of our locations for warranty service, contact Potter Brothers for further instructions on how to handle your warranty claim. Please remain aware that if your item(s) require return to either Potter Brothers of the manufacturer, you are responsible for all shipping fees incurred, even in the event that a warranty claim is denied.
Service Fees:
If a warranty claim cannot be repaired or replaced by Potter Brothers or in the event that the manufacturer requires the product be returned to them for examination, there may be some associated fees involved. If an item does require return to the manufacturer, the customer is responsible for any and all shipping costs for the return.
If you have purchased items from PotterBrothers.com, and have a warranty claim, this may require having the item shipped to a Potter Brothers location and then to the manufacturer. Whenever allowed, we will obtain the proper Return Authorizations that may allow you to return an item for inspection directly to a manufacturer. To insure that you do not incur unnecessary fees, please make certain to contact Potter Brothers before attempting to return an item(s) for service. These fees must be paid in advance, and are based on the following scale: skis/snowboards- $25, boots/bindings- $15, outerwear/accessories- $10.
In the event that additional shop services (such as remounting and adjusting bindings) are required, those additional costs will be the customer's responsibility. Replacement of stickers, stomp pads, etc. is not covered under warranty in the event they cannot be returned.
If you have repair needs that are not covered under warranty, you will be given an estimate for the costs of such repairs.
What's Covered? What's not?
Each manufacturer has detailed individual warranty policies, available to you, which outline their criteria and length of warranty. If you do not have one, we will be happy to provide you with a copy. Normal use, wear and tear on product is not covered under warranty.
In all cases, we will follow the manufacturers guidelines for handling warranty claims, during their stated warranty period and within their recommendations. We may choose to deny warranty claims that we feel are invalid or not consistent with manufacturers guidelines.
Outerwear:
Tears, snags, and cuts in ski clothing from ski edges, etc. are NOT defects in material and workmanship and are NOT covered under warranty.
Repairs that are not covered under warranty can often be made. If this applies to your claim, you will be given an estimate of the cost for repair.
Skis/Snowboards:
Damage to skis or snowboards related to impact, either from natural or man-made objects, is NOT covered under warranty.
All items on the Closeout Pages are FINAL SALE - no Returns or Exchanges allowed. |
